Testimonials

Internet Sales - Exceptional Customer Service!
Tom & Christine

Dear Helen,

We want to thank you sincerely for expediting the order and delivery of our ceramic trough. We ordered it on 23 December and, to our surprise, you reacted on a Saturday and forwarded the order to dispatch. Dispatch forwarded the trough on 28 December (email attached) with an ETA of 03.01.18. Indeed, it was in Adelaide on 03.01.18 but we had to follow up with Toll to ensure its delivery to us on 04.01.18. 

Unfortunately for us this was an urgent order when the original trough ordered by our builder was too large. In order not to hold up our reno any more than has already happened, we hustled to search the web, found you, and you assisted us greatly in getting things back on track with the expeditious delivery of the replacement trough.

With Christmas and New Year intervening, we thank you and all so much for your exceptional customer service.

Tom and Christine
 

Mandurah Store - Excellent Service!
Judy

I rang your store yesterday morning enquiring about the availability of a bathroom vanity unit I required. Amanda Smith answered the phone, confirmed that what I was looking for was in stock, helped me with selection of taps, told me of other extras required for installation and included them, organised transport, and that unit was delivered to my door in Waroona within 3 hours of my calling! Amanda was the consummate professional and I congratulate her for her efficiency, knowledge of product, and most of all her pleasant manner and customer service skill. I will recommend Mandurah Sink Warehouse to anyone, based on my experience.

Kindest regards,

Judy

Osborne Park Store - Great Service!
Veronica

Hi,

I’m not sure to whom to address this, but I wanted to give Daniel a pat on the back. I recently bought a sink and a shower screen and Daniel was so helpful and efficient, somehow without being pushy (a hard balance), he has a really nice professional attitude and obviously knows his stuff.

His advice was just right and he arranged delivery, then changed it for me with no complaint, leaving me with the feeling that it was in safe hands. A real asset!

Yours,

Veronica 

Osborne Park Store - Who Said Customer Service Is Dead?
Bernie & Sue

Good day

Who said good old customer service is dead?

My very pleasing experience started from the moment I arrived at the counter Wednesday afternoon 08/02/17 where I was promptly served by Colleen who I found to be exceptional in attending to my warranty enquiry.

She displayed the most pleasant and efficient customer service in satisfying my enquiry, entered the warranty details into your system and advised me I would be contacted from someone in customer service.

Within the hour I were contacted by a very polite Micah in the warranty department who just wanted a few details regarding the warranty problem she then informed that a plumbing contractor would contact me to arrange to replace the faulty tap.

Later in the afternoon I was contacted by your contractor Martin to advise he could replace the tap at my convenience to which I said Thursday would be ideal as my wife will be home, it was amazing how he could fit in around us.

The tap was replaced Thursday 09/02/17.

It would be remiss of myself to not express the utmost satisfaction experienced in having the tap replaced.

We intend to carry out improvements to both our bathrooms in the near future and The Sink Warehouse is the only place we are going to shop.

Once again thanks to all for a very satisfying experience.

Bernie & Sue

Bunbury Store - Wonderful Customer Service!
Narelle

To whom it may concern,

I live in Kojonup, a small WA town and am about to completely renovate my bathroom. Last week I travelled to Bunbury, feeling totally overwhelmed as to what lay ahead for me! I entered your Bunbury ‘The Sink Warehouse’ and from the very first few seconds my fears were allayed. Your salesperson Aleisha welcomed me with her helpful, friendly and positive attitude.

For the next hour Aleisha assisted me with her amazing knowledge and understanding of bathroom products. She was never pushy and walked me through step by step with all my requirements for a complete bathroom renovation. Her manner was efficient and positive. Within an hour of leaving the store Aleisha had emailed a quote.

I visited other stores throughout the day and their customer service came nowhere near the outstanding  level of ‘The Sink Warehouse’. A couple of stores I actually just walked out and didn’t bother!  Aleisha had set the bar so high early in the day that no one else was comparable.

I have thanked Aleisha and  have spoken to her Bunbury store boss, Craig, regarding Aleisha’s wonderful customer service. However I felt the need to thank Aleisha  by informing you, your employer. I would hope that you may reward Aleisha in some way as it is staff like Aleisha that you want representing your company ‘The Sink Warehouse”. I have already told friends of the wonderful service and will continue to spread the word!

I look forward to hearing from you and your response to this email and hope you acknowledge and reward  Aleisha’s efforts in some way.

With thanks,

Narelle

Canning Vale Store - Fantastic Service!
Ian & Kathy

On Thursday 18th June we visited your Canning Vale store (for the first time). Your staff member Michael provided fantastic service.

His greeting, helpful and friendly attitude is without doubt the best presentation we have experienced for many years.

This young fellow is a credit to your organisation and in our belief should be recognised for his outstanding pleasant helpfulness. You have certainly won our custom in the future. Please pass on our thanks to Michael.

Yours sincerely,

Ian & Kathy

Water Filters - Superb Service!
Ann

Dear Sink Warehouse

For the past 10 years you have faithfully and reliably sent me annual notifications to advise that I need to replace my water filter.  I thank you for this wonderful service.  However, we have now sold the house and the new house we live in does not have a water filter!!

Thank you again for the superb service from your company.  Your staff have to be commended for the efficient way they issue these notices without fail.

Best wishes
Ann

Osborne Park Store - Great Service!
Karen & Steve

Dear Daniel,

We would like to thank you so much for going the extra mile to assist us in finding the Blanco Naya to solve our issue with the misplaced sink in our kitchen.

Other sales people we encountered at other stores simply gave us the sink catalogues to search through , but you took the time to take measurements and lay our concerns to rest.

We will be recommending you and The Sink Warehouse to everyone!

Many thanks,

Karen & Steve

The New Shower Ensuite Looks Just Great!
Sharon

Hello The Sink Warehouse,

Just wanted to thank you and your installer Josh for my new shower screen.

I received a call after its installation to say that there was a defect and that Josh would return to fix the same. I hadn’t noticed anything amiss, so I really appreciate the honesty and workmanship from both The Sink Warehouse and Josh. I also purchased my new loo and all fittings from you, the plumber told me that everything was of really good quality. The shower ensuite looks just great!

Thanks again.

Regards,

Sharon

Great Service At The Wangara Store!
Mark & Diane

Good Morning Rob, 

I feel many people are very quick to speak of the negative experiences they have, so I just wanted to let you know of our great experience dealing with Kim at your store in Wangara.

We are first time renovators, so our knowledge was limited, we went to your store, just to have a look and get a feel for what we wanted as far as plumbing fittings and fixture went.

Kim gave us so much of her time with great advice, and told us of the different options available to us, and also what would not be suitable for our house.

I can’t imagine the mistakes we would have made if we had of purchased from the large hardware stores, where there is no one to give advice.

Kim’s advice eliminated purchase mistakes and saved us time, she was always very professional and gave us great service.

Yours sincerely,

Mark & Diane

Seconds Store - Many Thanks For Friendly Service
James

Hello The Sink Warehouse Team,

I have just purchased the Damion wall stops from your new seconds store in Gosnells, and I just forgot to wish your Gosnells team all the very best in your new business.

Many thanks for your friendly service!

With regards,

James

Bunbury Store - Fabulous Experience!
Danni & Paul

Hello The Sink Warehouse,

We are writing to tell you of the experience we had in the Bunbury store last Saturday.

My husband and I wandered in ‘just to browse’ with the intention of ‘someday soon’ seriously looking at revamping our guest bathroom. From the very first question we asked right up until the time we reluctantly left the store, we spent our time with sales assistant Aleisha. We were amazed at her product knowledge, her genuine interest in us – even though we had a ‘someday soon’ approach.
She had a lovely attitude, and there seemed to be no question too difficult for her to answer. She knew everything there was to know and was even able to suggest tradesmen who would assist us (a no commission arrangement). By the end of our time with her in the store we had decided to purchase a vanity unit, hand basin and bench top to suit, matching taps for basin & shower and a shower rose.

The fabulous part of our experience with Aleisha was there was no pressure for us to buy. We would like to recommend Aleisha for an employee of the month award or any such other programme you have in your company. Also please acknowledge her at your staff meetings / new letters etc.

Your company is very lucky to have this employee who loves what she does – and it shows.

With regards,

Danni & Paul

Osborne Park - Excellent Customer Service!
Chris & Annie

Hi Rob,

Just a quick note to say thanks so much for your excellent customer service and professional approach to our leaking kitchen tap.

Chris the plumber was also very professional and his customer service was excellent too.

Cheers,

Chris & Annie

Canning Vale & Osborne Park - Thank You Again!
Gill

Dear Rob,

We have just come back up to Exmouth again having been back to Perth for more building supplies. This trip included collecting our corner spa bath as arranged during our January Visit.

We dealt with the staff at Canning Vale & Osborne Park and I am pleased to say that at all times we were impressed by the courtesy and competence of everyone involved.

Thank you again for dealing with our original concern in a most satisfactory manner.

Yours sincerely,

Gill

Bathroom Renovation Team - A Huge Thank You!
Lauren & Jason

Hi Harry,

We just wanted to send an email to say a huge thank you to your team and especially to yourself. It has been such a great experience completing our bathroom renovation with The Sink Warehouse and your team was just amazing. The bathroom has turned out even better than we imagined and the guys who completed it were so professional and really lovely to deal with. You were so helpful Harry throughout the whole process and your such a great asset to the sink warehouse, we just can’t thank you enough.

We just wanted to send an email to say a huge thank you to your team and especially to yourself. It has been such a great experience completing our bathroom reno with the sink warehouse and your team was just amazing. The bathroom has turned out even better than we imagined and the guys who completed it were so professional and really lovely to deal with. You were so helpful Harry throughout the whole process and your such a great asset to the sink warehouse, we just can’t thank you enough.

Kind regards,

Lauren & Jason

Myaree Store - Excellent And Friendly Service Experience!
Shelley

Hi Rob,

Today we went to your Myaree Sink Warehouse store to look for a new kitchen sink and water filter system for our kitchen renovation.

We were served by one of your staff, .Laura. We were most impressed with Laura's excellent and friendly customer service.

She is very knowledgeable and most helpful with the products we enquired, answered our questions promptly and patiently.

We manage to do the deal and purchased the kitchen sink and the water filter system from Laura.

We also like to mention the other young man in the store (don't know his name). He is also friendly and helpful.

You are very lucky to have these two excellent staffs working for you.

In the future we will visit your store again when we are going to renovate our bathrooms. We will highly recommend to our friends about your store.

Kind Regards,

Mr & Mrs Sim